Crisis Management/Disaster Recovery
Planning for the unexpected - Responding to the unthinkable
"Every little thing counts in a crisis."
(Jawaharlal Nehru, Indian National Congress party leader, 1889-1964)
Failure to prepare for a crisis amounts to preparation for failure. After a crisis hits, priorities are:
- minimising lost business
- stemming reputational damage
- restoring public confidence
- recovering business as quickly as possible
- resuming normal service
- facing a changed future
A swift, calm and intelligently prepared response is essential. Clear and frank communication is vital.
Just in case:
We help destinations and companies prepare crisis management plans in anticipation of a crisis.
In the eye of the storm:
We also provide the dispassionate, focused, hands-on approach required during the maelstrom of a crisis, by working with destinations to minimise lost business and develop a business recovery plan.
We have helped destinations recover from terrorism incidents (9/11) and disease (Foot and Mouth). We have also advised on global media and travel trade communications strategies, following land reposessions in Africa.