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England: Domestic Tourism Marketing Strategy

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 Visit Britain - 2003

Challenge

 Following the merger of the British Tourist Authority (now Visit Britain) and the English Tourism Council (now Visit England), a new focus was placed on developing domestic tourism in England. This was against a backdrop of devolution in Scotland and Wales, whose recently devolved administrations had committed considerable funds to increasing both domestic and international tourism for their countries. England was a new player on the field of domestic tourism marketing and therefore had to play catch up with considerably less funds than its UK competitors. A pioneering strategy was required to guide the marketing of England within the UK.

Solution

 A marketing strategy was developed, which established a vision and outlined the roles, responsibilities and objectives of the various organisations in the public and private sectors in England.

This identified five main strategic areas to be addressed:

  • Understanding market potential and consumer motivation
  • Communicating England’s appeal to those consumers who represented the country’s best prospects
  • Making it easy for consumers to access information and book England
  • Engaging England’s public and private stakeholders in growing domestic tourism
  • Advising on product/service quality improvements and infrastructure development needs

Result

 A clear marketing strategy, which provided a roadmap for developing England’s domestic tourism – and in particular to stem the decline in English domestic tourism

  • Buy-in from commercial and other stakeholders into a new approach to marketing English domestic tourism.
     

 

tom@yellowrailroad.com
Yellow Railroad, 73 Morningside Park, Edinburgh EH10 5EZ.
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